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Refund Policy

Alkemy Edtech Refund Policy

Effective Date: April 19, 2024

Alkemy Edtech (“Alkemy”, “we”, “us”, or “our”) is committed to providing high-quality educational experiences. This Refund Policy outlines the circumstances under which a refund may be granted for our self-paced and live courses.

1. General Policy

We offer a limited refund policy for our courses. Due to the digital nature of the content, refunds are not guaranteed for all situations. However, we understand that unforeseen circumstances may arise, and we will consider requests for refunds on a case-by-case basis.

2. Refundable Situations

  • Technical Issues: If you experience technical difficulties preventing you from accessing course materials after contacting our support team for troubleshooting.
  • Accidental Enrollment: If you enroll in a course by mistake and haven’t accessed any materials.
  • Course Misrepresentation: If the course content significantly differs from the description provided at the time of enrollment.

    3. Non-Refundable Situations

  • Change of Mind: Refunds will not be granted for simply changing your mind about a course after enrollment.
  • Course Completion: Once you have completed a significant portion of a course (e.g., watched a majority of videos, completed assignments), a refund will not be granted.
  • Limited Access Periods: If a course has a limited access period, refunds will not be granted after that period has expired.

    4. Requesting a Refund

    To request a refund, please contact our support team within 3 days of enrollment at hello@alkemy.in. Please include your name, the course title, and a brief explanation of your reason for requesting a refund.

    5. Processing Time

    We will review your refund request within 10 business days and notify you of our decision via email. If your request is approved, the refund will be processed within 15 business days using the original payment method.

    6. Additional Considerations

  • We reserve the right to modify this Refund Policy at any time without prior notice.
  • This Refund Policy is in addition to, and does not affect, your statutory rights (if any) under applicable consumer protection laws.

    7. Contact Us

    If you have any questions about this Refund Policy, please contact us by email at hello@alkemy.in

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